PRIVACY & COOKIES POLICY - GEORGIAN WINE GUILD LTD

 

PRIVACY POLICY

This Privacy Policy explains how Georgian Wine Guild LTD collects, uses and protects personal data when visitors use this website.

It describes what information we collect, how it is used, how it is protected, and under what circumstances it may be shared.

This Privacy Policy applies only to the activities of Georgian Wine Guild LTD and users of this website. It does not extend to external websites that may be accessed through links on this site, including social media platforms or third-party websites.

DATA COLLECTION

We may collect certain personal data when you use this website or interact with us.

This may include:

  • Name
  • Date of birth (where required for age verification)
  • Contact information such as email address and telephone number
  • Billing and delivery address
  • IP address
  • Order and purchase history
  • Website usage information

Payment information is processed securely by third‑party payment providers. Georgian Wine Guild LTD does not store full credit or debit card details on its servers.

 

DATA PROCESSING AND USE

We use personal data primarily to provide our services and fulfil customer orders.

This includes:
• processing and delivering orders
• communicating with customers about purchases or enquiries
• managing customer accounts
• processing payments and refunds
• providing customer support and after‑sales service
• complying with legal and accounting obligations

Where customers have opted in to receive marketing communications, we may use their information to send news, offers or product updates. Customers may opt out at any time.

 

LEGAL BASIS FOR PROCESSING

In accordance with UK data protection law and the General Data Protection Regulation (GDPR), we process personal data where:

  • it is necessary to fulfil a contract with you (for example when processing an order
  • it is necessary to comply with legal obligations
  • it is necessary for our legitimate interests in operating and improving our services
  • you have provided consent (for example for marketing communications)

 

AGE VERIFICATION

As Georgian Wine Guild sells alcoholic products, customers must be 18 years of age or older to place an order.

We may request date of birth or conduct age verification checks where necessary to ensure compliance with UK alcohol sales regulations.

 

DATA SHARING

We do not sell personal data to third parties.

However, we may share necessary information with trusted third parties in order to operate our business and provide our services.

This may include:

  • payment processing providers
  • delivery and logistics partners
  • website hosting and technical support providers
  • professional advisers such as accountants or legal advisers
  • analytics providers used to improve website performance

These providers process personal data only on our instructions and in accordance with applicable data protection laws.

 

DATA SECURITY

We take appropriate technical and organisational measures to safeguard personal data.

Examples include:

  • secure servers
  • password‑protected accounts
  • encrypted payment processing (SSL)

If you suspect any misuse, loss or unauthorised access to your data please contact us immediately at:
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

DATA RETENTION

We retain personal data only for as long as necessary to:

  • fulfil orders and provide services
  • comply with legal and regulatory obligations
  • resolve disputes or enforce agreements

 

YOUR RIGHTS

Under UK data protection law individuals have the right to:

  • request access to personal data held about them
  • request correction of inaccurate data
  • request deletion of personal data where appropriate
  • object to certain types of processing
  • request restriction of processing
  • request transfer of their data to another service provider
  • withdraw consent to marketing communications

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

 

COOKIES

Cookies are small text files stored on your device when you visit a website.

This website uses cookies to improve functionality, remember preferences, and enhance the user experience. For example, cookies may remember items in your shopping basket or recognise returning visitors.

Users may accept or decline cookies via the website cookie banner or browser settings. Disabling cookies may affect the functionality of certain parts of the website.

For more information about cookies please visit:
www.aboutcookies.org

 

CHANGES TO THIS POLICY

Georgian Wine Guild LTD may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

The latest version will always be available on this website.